Shipping policy

Last Updated: April 2026

This Shipping & Pickup Policy outlines how orders are fulfilled when you purchase from Frø via eatfro.com.

1. Order Fulfillment

Frø operates on a small-batch production model, and all bread is baked fresh prior to shipment or pickup.

Orders are fulfilled through:

  • Local pickup

  • Shipping (limited options available)

Fulfillment timing will be communicated at checkout or via email.

2. Shipping

We currently offer 1–2 day shipping options only to ensure your bread arrives in the best possible condition.

  • Orders are baked fresh and shipped shortly after production

  • Shipping rates and delivery options are shown at checkout

  • Delivery timelines are estimates and may vary due to carrier delays

Once an order has shipped, we are not responsible for delays caused by the carrier.

3. Perishable Products

Our bread is made fresh and contains no preservatives.

By placing an order, you agree that:

  • You will ensure timely receipt of your delivery

  • You are responsible for properly storing the product upon arrival

We are not responsible for:

  • Delays caused by the shipping carrier

  • Missed deliveries

  • Spoilage due to delayed receipt or improper storage after delivery

4. Local Pickup

If you select local pickup:

  • Pickup details (location, date, and time window) will be provided at checkout or via email

  • You are responsible for picking up your order during the designated window

We are not responsible for product quality if orders are not picked up on time.

If you are unable to pick up your order, please contact us in advance at hej@eatfro.com. We will do our best to help, but cannot guarantee rescheduling or refunds.

5. Delivery Issues

If there is an issue with your order, we want to know.

Please email hej@eatfro.com within 24 hours of delivery or pickup and include:

  • Your order number

  • A description of the issue

  • Photos, if applicable

We will review all concerns and do our best to make it right.

6. Incorrect Shipping Information

You are responsible for providing accurate shipping information at checkout.

We are not responsible for:

  • Orders shipped to incorrect or incomplete addresses

  • Additional costs incurred due to address errors 

7. Order Changes and Cancellations

Because we bake in small batches, we may not be able to accommodate changes or cancellations once an order has been placed.

If you need to make a change, contact us as soon as possible at hej@eatfro.com. We will do our best to assist, but cannot guarantee modifications.

8. Contact

For any questions regarding your order, please contact hej@eatfro.com.